TAYA – Things Around Your Arm Return Policy
At TAYA, we strive to ensure that you are satisfied with your purchase. If for any reason you are not completely happy with your order, our return policy is here to assist you.
Eligibility for Returns:
- Items must be returned within [4] days of the delivery or pick-up date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Certain items are non-returnable, including:
- Custom or personalized items
- Sale or clearance items
- Earrings (for hygiene reasons)
Return Process:
- Contact Us: Before returning any item, please contact us at [thingsaroundyourarm@gmail.com or +234 810 164 9629] with your order number and reason for the return. Our team will guide you through the process.
- Prepare Your Return: Ensure that the item is securely packaged to avoid any damage during transit. Include the original receipt or proof of purchase with your return.
- Return Shipping: You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable.
- Return Address: 11 Oredola Street, Fola Agoro, Lagos
Refunds:
– Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [4] days.
– Please note that original shipping fees are non-refundable.
Exchanges:
– If you need to exchange an item for a different size or style, please contact us. Exchanges are subject to product availability.
Damaged or Defective Items:
– If you receive a damaged or defective item, please contact us immediately at [thingsaroundyourarm@gmail.com or +234 810 164 9629] with details and photos of the damage. We will arrange for a replacement or refund as needed.
Non-Returnable Items:
– As mentioned, custom or personalized items, earrings, and items marked as final sale cannot be returned or exchanged.
Custom Delivery Returns:
– For items delivered via our Custom Delivery option, please ensure you handle the return process with the chosen delivery service. TAYA is not responsible for coordinating returns on Custom Delivery orders.
Contact Us:
– For any questions or concerns about your return, please reach out to our customer service team at [thingsaroundyourarm@gmail.com or +234 810 164 9629]. We’re here to help!
You can adjust the timeframes and specific details as needed to better align with your business practices.